How long will it take for my order to arrive after I make payment?
That depends on where you live and whether we have an item in stock or not. While we do have many items in stock, we don't carry everything. If you need an item in a hurry, it's a good idea to contact us and find out if your item is in stock.
If we have it in stock, we can usually send it out as soon as we receive payment, or you can pick it up. If an item is not in stock, we'll need to order it from our suppliers, which means it can take 1-2 weeks to arrive at your door (usually closer to a week).
Sometimes delivery can take longer, if our manufacturers are out of stock, for example, but this is unusual - we let customers know as soon as possible if something like this happens.
Update 18/12/2020: There are some production delays at present that may increase wait times on items like housings. We apologise for the inconvenience. If there are any delays with your order, we will communicate this immediately.
How do you ship my orders?
We use New Zealand Post and CourierPost to ship orders. Our default is courier, though you may organise an alternative with us by contacting us directly. CourierPost aims for next day delivery nationwide between major towns and cities in the North Island. South Island delivery can take two days. If you require next-day delivery in South Island, choose the express shipping option for the South Island. If you spend over $250 get your shipping for free!
We hope you, your families and friends are safe and healthy during the current Covid-19 situation.
As you may know we are a small team at Sea Tech Ltd. Our team has zero close contact with people outside our bubble.
We wish to assure you, that when we begin fulfilling orders on 28 April, we will be following the government health guidelines surrounding safe operating procedures. Hygiene basics such as hand washing, coughing/sneezing protocols as well as the wearing of appropriate protective equipment such as face masks.
We are continuing to follow the regular updates to government health guidelines and initiatives regarding Covid-19.
Please do not hesitate to contact us if you wish to discuss any aspect of our delivery service via Courier Post New Zealand.
We wish you all the best during these challenging times.