FAQs

Can I buy things over the Christmas/NYs break?

Yes, absolutely. But because we are a very small team who work super hard year round, there won't be anyone in the office from 22 Dec to 17 Jan. But we will send all your purchases asap when we return. Email us if it's urgent.

Why does the checkout show USD?

Covid-19 in 2020 affected a lot of unexpected things. One of the problems it presented to us, long before "Level 4" was even a glimmer in the eye of our politicians, was wild fluctations in the exchange rate with the USD. This has long been a complication for us, but the instability in the exchange rates around that time really exacerbated it. As a business, we needed to be able to be more responsive to those sorts of fluctuations.

So we've done what many websites do, when confronting these problems - we switched our website over to the US dollar.

The website is still displaying NZD on the front for New Zealand customers but unfortunately it does switch back to USD at checkout. But don't worry, everything is fine – the USD price is the same as the NZD price you saw before checkout. The website is working as expected. We are still a New Zealand company!

We've worked hard on this behind the scenes and we're doing our best to stabilise our prices for you as much as possible.

As always, if you need something urgently, it's always best to pick up the phone and check in. Or shoot us an email. Let us know what you think of the changes.

How long will it take for my order to arrive after I make payment?

That depends on whether we have an item in stock or not. While we do have many items in stock, we don't carry everything. If you need an item in a hurry, it's a good idea to contact us and find out if your item is in stock. If it is, we can usually send it out as soon as we receive payment. If an item is not in stock, we'll need to order it from our suppliers, which means it can take a week or two to arrive. (Sometimes delivery can take longer, if our manufacturers are out of stock, for example, but this is unusual - we let customers know as soon as possible if something like this happens.)

How do you ship my orders?

We use New Zealand Post and CourierPost to ship orders. Our default is courier, though you may organise an alternative with us by contacting us directly. CourierPost aims for next day delivery nationwide between major towns and cities in the North Island. South Island delivery can take two days. If you require next-day delivery in South Island, choose the express shipping option for the South Island. If you spend over $250 get your shipping for free!

I just made an order but I forgot something - can you add something to my order now and ship it with my other things?

Yes, definitely! Just email us with your order number or phone us on 09 521 0684 and we can sort you out!

I don't live in New Zealand but I'd like to order from Sea Tech. What do I do?

 Don't worry, just contact us and we can help you out.

What are the payment methods available?

We accept most credit or debit cards (except Diners Club, American Express and JCB), Paypal and by direct payment into Sea Tech's bank account. These options will be presented to you at checkout.

How do I apply a promotional code to my order?

At checkout, you'll see a box that says 'discount' below your information about your purchase on the right. The code can be inserted there.

What if something goes wrong with my purchase?

We want to make sure you are completely satisfied with the products you have ordered. If you have any concerns please contact us immediately so that we can rectify any problems you may have. Most problems are easily fixed with good communication!

You can return most items sold by Sea Tech within 30 days of delivery for a full refund. We'll also pay the return postage cost if the return is a result of our error.

Items must be returned in their original condition and packaging.

How do I get my housing, lights or strobes serviced or repaired?

Some minor repars are carried out here in New Zealand. For the complete servicing of housings, strobes and lights we recommend that the product be sent to the manufacturer.

You'll need to contact us for freight costs to get the product to the manufacturer. Once product is assessed by the manufacturer we will advise you of the servicing cost, before any work is carried out.

If possible we try to bring the serviced product back into New Zealand with an order from the manufacturer. This reduces the cost to you. Contact us for more information.

Is it safe to give you my credit card number over the Internet?

Yes, absolutely! Shopify is certified Level 1 PCI DSS compliant - and because we use Shopify, we are too! Read more about Shopify's website security here. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

However, if you are still uncomfortable providing your credit card information over the internet - no problem. You can deposit directly into our bank account, using your order number as a reference - just choose that option at checkout. Alternatively, you can phone us with your credit card information.

How safe is my personal information?

It's safe as houses! You can read our privacy policy here.

Do you use cookies?

Yes, you can find out more about that here - scroll to section seven.

I own a diving store or camera store - how can I sell the products you sell?

Easy! Give us a call on 09 521 0684 or email us here.

Anything else? Just give us a call for friendly advice!