FAQs

We can ship anywhere in New Zealand or Australia. Just add your NZ or Aussie shipping address at checkout and our site will find the correct shipping price for you.

If you're a rural delivery customer, please choose the rural delivery option at checkout, or your items may be delayed as we'll have to follow up with you for rural delivery payment.

If you're not located in Australia or NZ, but you still want to purchase, contact us and we can help.

We use New Zealand Post couriers to ship our local orders. Our default is courier, though you may organise an alternative with us by contacting us directly.

New Zealand Post aims for next day delivery nationwide between major towns and cities in the North Island. South Island delivery can take two days.

If you require next-day delivery in South Island, choose the express shipping option for the South Island. If you spend over $250 get your shipping for free!

For anywhere outside of New Zealand, we prefer to use DHL Express. We know it costs a little more than some other options, but we feel it's important that both you (and us!) are confident your items will be delivered in a timely manner. We don't want you worried about your things getting to you.

If you're based in Australia, shipping should take approx 1-3 business days.

Depending on where in Australia you live, we may be charged a remote area delivery fee to ship to you. If this happens, we may need to contact you and ask for extra money for shipping. We're working on improving this.

For anywhere outside of New Zealand, we prefer to use DHL Express. We know it costs a little more than some other options, but we feel it's important that both you (and us!) are confident your items will be delivered in a timely manner. We don't want you worried about your things getting to you.

If you're based in Australia, shipping should take approx 1-3 business days.

Depending on where in Australia you live, we may be charged a remote area delivery fee to ship to you. If this happens, we may need to contact you and ask for extra money for shipping. We're working on improving this.

That depends on whether we have an item in stock or not. While we do have many items in stock, we don't carry everything. (For example, we do not stock most housings or ports as there are just too many!)

If you need an item in a hurry, it's a good idea to contact us and find out if your item is in stock. If it is in stock, we can usually send it out as soon as we receive payment and you should receive it in 1-3 working days.

If an item is not in stock, we'll need to order it from our suppliers, which means it can take 1-2 weeks to arrive. Don't worry - we'll let you know if this is the case.

(Sometimes delivery can take longer, if our manufacturers are out of stock, for example, but this is unusual - we let customers know as soon as possible if something like this happens.)

Yes absolutely! As long as your order has not been fulfilled we can make changes to it.

Please let us know as soon as possible if you need to add or change an item on your order! You can contact us via email or phone us on +64 9 529 5055.

We accept Apple Pay, Google Pay, Mastercard, Visa, Paypal, Shop Pay. You can also pay via direct payment into Sea Tech's bank account. These options will be presented to you at checkout.

We want to make sure you are completely satisfied with the products you have ordered. If you have any concerns please contact us immediately so that we can rectify any problems you may have. Most problems are easily fixed with good communication!

You can return most items sold by Sea Tech within 30 days of delivery for a full refund. We'll also pay the return postage cost if the return is a result of our error.

Items must be returned in their original condition and packaging.

Some minor repairs are carried out here in New Zealand. For the complete servicing of housings, strobes and lights we recommend that the product be sent to the manufacturer.

You'll need to contact us for freight costs to get the product to the manufacturer. Once product is assessed by the manufacturer we will advise you of the servicing cost, before any work is carried out.

Products still covered by manufacturer's guarantees do not incur fees as per manufacturer's guidelines.

If possible we try to bring the serviced product back into New Zealand with an order from the manufacturer. This reduces the cost to you. Contact us for more information.

Ikelite customers requiring servicing can send their gear directly to Ikelite in Indianapolis, Indiana, USA. Find out more.

Please contact us! Sometimes replacement/repair parts are specific to your housing/strobe etc type and we may need additional info from you to determine the correct part.

If do you know the product number for the part you need, let us know. If not, please write a detailed description of what you need. We may require pictures, but if that's the case we'll let you know.

For Nauticam, we may also need the serial number for your product to provide repair/replacement parts for it. For example, if you need a specific screw for your Nauticam housing, but you don't know the product number for the screw, we may require both the product number of the housing and the serial number (starts with an 'A') to determine the correct piece as there are often slight differences between housings purchased at different times - the serial will help Nauticam identify exactly the iteration of your part. 

 Is it under warranty? If so, please contact us with the serial number and product number ASAP!

If it's not under warranty, please still contact us, we can still help.

No, sorry. Our best recommendation for selling old gear is Trade Me or Facebook Marketplaces. If you know of somewhere better, let us know!

It's safe as houses! You can read our privacy policy here.

Yes, you can find out more about that here - scroll to section seven.